Fix Outlook 0x8004060C error during Send/Receive.
Outlook "0x8004060C" occurs when the Outlook PST data file (aka "Message store", e.g. the "outlook.pst" file) exceeds the default maximum size limit. For example in Outlook 2007 the maximum size limit of the PST file is 20GB. If this limit is reached, then you will receive a notification error message during send/receive operation, that says "Task 'example@server.com – Receiving' reported error (0x8004060C): 'The message store has reached its maximum size. To reduce the amount of data in this this message store, select some items that you no longer need, and permanently (SHIFT + DEL) delete them.'".
To resolve the 0x8004060C maximum limit error you have have the following two (2) options: The first option is to permanently delete (SHIFT + DEL) some email messages that you don't want any more (as the error 0x8004060C message suggests) and the 2nd option is to specify a new larger maximum size limit for the Outlook message store.
To specify a new larger maximum limit for the Outlook message store (.PST file) and fix the "0x8004060C" Send/Receive error in Outlook 2003, 2007, 2010 or 2013 follow the steps below:
How to increase the Outlook's PST store maximum default size limit (Outlook 2003, 2007, 2010, 2013).
Before proceeding to modify the registry, close Outlook.
Step 1. Increase Outlook's Message Store maximum size limit through Windows Registry.
1. Open Registry Editor: To do that:
- Simultaneously press “Windows” + “R” keys to open the RUN window.
- In “RUN” window “Open” box, type: regedit
- Press Enter.
2. Inside Windows registry navigate (from the left pane) at the following path according your Outlook version: *
For Standard users:
- Outlook 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\PST
- Outlook 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\PST
- Outlook 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\PST
- Outlook 2007: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\PST
- Outlook 2003: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\PST
For Domain Administrators: (Group Policy)
- Outlook 2016: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\PST
- Outlook 2013: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\PST
- Outlook 2010: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\PST
- Outlook 2007: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\PST
- Outlook 2003: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Outlook\PST
Note: If the "PST" key doesn't exist, then right–click at Outlook key and select New > Key. Give at the new key the name: PST
3. Click at PST key and look at the right pane to find these two (2) values: *
- MaxLargeFileSize
- WarnLargeFileSize
Note: If the above two values doesn't exist, then right–click at an empty space on the right pane and select New > DWORD Value. Give at the new DWORD Value the name MaxLargeFileSize & press Enter. Perform the same operation to create a new DWORD value with name: WarnLargeFileSize.
4. Double click to open MaxLargeFileSize value:
a. Select Decimal.
b. Then at the Value data: box type the new maximum size limit for the Outlook message store (PST file) according the following:
- The Outlook 2003 & 2007 default message store maximum limit is 20GB, so you have to specify a size over 20GB.
- The Outlook 2010 & 2013 default message store maximum limit is 50GB, so you must specify a size over 50GB.
- 1GB=1024MB, 10GB=10240MB, 20GB=20480, 40GB=40960MB, 80GB=81920MB, etc.
For example. If you use Outlook 2010 the maximum size limit is 50GB. So you have to specify a larger size e.g. 80GB. For accomplish this, you have to enter the number "81920" (without the quotes) in the Value data box.
c. Select OK.
5. Then double click to open the WarnLargeFileSize value:
a. Select Decimal.
b. At the Value data: box type the new warning size limit for the Outlook message store (PST file) according the following:
- The Warning size should be the 95% of the MaxLargeFileSize value you entered before.
For example: If you entered the value "81920" at MaxLargeFileSize, then the WarnLargeFileSize value should be: 81920 X 95% = 77824.
c. Select OK.
6. Close Registry Editor.
7. Finally open Outlook. The send/receive 0x8004060C error should be gone!
That’s all folks! Did it work for you?
Please leave a comment in the comment section below or even better: like and share this blog post in the social networks to help spread the word about this solution.
Amit
Jun 21, 2016 @ 14:23:44
The instructions worked like a charm!
Tess
Jul 13, 2017 @ 06:08:16
Brilliant! Instructions worked for me, my donation is on the way thanks.
Raymond
Aug 16, 2017 @ 11:28:14
your old messages has deleted?
Lakonst2013
Aug 20, 2017 @ 11:23:08
Raymond: No
Nisar
Aug 03, 2016 @ 09:05:39
I did same steps but still getting same error.
lakonst2012
Aug 04, 2016 @ 09:39:34
Joe S.: Are you sure that you created the key in the right location at registry?
Frank
Oct 07, 2016 @ 18:37:52
Worked like a charm! thank you so much
what will happen when it reaches 80GB now?
Veneta Stefanova
Oct 13, 2016 @ 16:19:02
Thank you. It works for me too.
I am wondering too- what will happen when it reaches 80GB now?
lakonst2012
Oct 13, 2016 @ 18:08:00
Veneta Stefanova: Increaze it again :) (200GB =204800 MB)
Ania
Oct 22, 2016 @ 00:00:08
Thank YOUUUUUUUUUUUUUUUUuuuuuuuuuuu!!!!!!!!!!!!!!!!!!
Gerdy
Oct 25, 2016 @ 12:37:50
Follow all steps, still same error.
(use Outlook 2007, Windows 7 Home Premium, 64bits system)
Now in registry I see:
– Office
–Outlook
—AddIns
—PST
When I click on PST I see on the right:
(default) REG_SZ (value not set)
MaxLargeFileSize REG_DWORD 0x00014000 (81920)
WarnLargeFileSize REG_DWORD 0x00013000 (77824)
lakonst2012
Oct 25, 2016 @ 13:05:57
Gerdy: I think that you make the change at a wrong registry key. The right is: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\PST
Gerdy
Oct 25, 2016 @ 16:08:50
At first try I was wrong (didn't follow the right steps!!
This time I did correct: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook.
Because PST didn't exist I follow the instructions to create PST as new key.
Because when click on PST the 2 values didn't exist on the right panel I create them:
New>DWORD value>New name MaxLargeFileSize + enter.
Same to create WarnLargeFileSize.
Open MaxLargeFileSize, set to decimal and 40960 as value + OK
Open WarnLargeFileSize, set to decimal and 38912 as value + OK
Closed the editor
Open Outlook… error still there :-(
lakonst2012
Oct 25, 2016 @ 17:55:47
Gerdy: normally should be OK. Do you have removed the wrong keys you created before (1st try) from registry? Try to repair the .pst file, by using this instructions: https://www.repairwin.com/fix-outlook-error-0x80040600-during-send-receive/
nd start again
Oct 26, 2016 @ 01:47:56
Yes, the wrong keys were removed. I even have restart the computer.
Try to repair the pst file…
After have located the corrupted outlook data file (windows7) and press scan button I get the message "the file is used by an other application… close outlook and all others and start again… BUT NO SINGLE APP OR PROGRAM IS/WAS RUNNING… So I can't go further!
PS. I receive emails on an other computer… perhaps I can contact you directly and transmit some needed data…….
Other suggestion? (thanks for help)
lakonst2012
Oct 26, 2016 @ 09:33:22
Gerdy: Perform a restart and then run scanpst without opening any program. If you face the same problem try to see if you can run scanpst in SAFE MODE.
Gerdy
Oct 26, 2016 @ 11:55:50
Restart PC, run scanpst, same problem "file used by other application…"
Start PC in safe mode: type scanpst in "open" box but scanpst isn't found!; start outlook in safe mode but will not start -> fault in application C:\users\secretariaat\AppData\Local\Microsoft\Outlook\Outlook.pst
RW
Oct 26, 2016 @ 12:01:29
Gerdy: Please follow these instructions to run scanpst in WINDOWS Safe Mode: https://www.repairwin.com/fix-outlook-error-0x80040600-during-send-receive/
Gerdy
Oct 26, 2016 @ 15:34:04
Outlook is running again after perform the instructions in SAFE MODE!
BIG THANKS to you and lakonst2012 for patience, support and help!
Gerdy
Steve
Nov 16, 2016 @ 22:28:12
Thanks for the instructions. this has helped tremendously!!
Brigitte
Dec 04, 2016 @ 11:52:30
Hello.
It didn't work for me.
Outlook 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\PST <- I used this one. The PST folder already existed and in there was file LastCorruptStore. I did the MaxLargeFileSize and WarnLargeFileSize as instructed but it doesn't work. It still gives the same error “0x8004060C”. Any suggestions?
Lakonst2013
Dec 05, 2016 @ 11:03:44
Brigitte: Try to repair your Office Data File (PST) by following these instructions: https://www.repairwin.com/fix-outlook-error-0x80040600-during-send-receive/
ada
Jan 09, 2017 @ 13:11:19
worked perfect
wisam
Feb 21, 2017 @ 02:46:11
it didn't work for me… is it because I am using ost instead of pst?
Lakonst2013
Feb 21, 2017 @ 11:01:10
wisam: No. The procedure affects both .pst and .ost files.
Vinny
Mar 30, 2017 @ 01:00:13
This worked for outlook 2010. Awesome article.
Heather
Jun 01, 2017 @ 16:34:48
Worked great. Thank you!
Yusuf
Jun 30, 2017 @ 13:24:36
I am having same issues, but my outlook is 64 bit. Should I still create a DWORD (32 bit) or a QWORD (64 bit)?
Lakonst2013
Jun 30, 2017 @ 18:54:33
Yusuf: You must create a DWORD (32 bit) value.
Carmen
Jul 20, 2017 @ 02:36:29
YOU ARE A LIFESAVER.
sage
Jul 27, 2017 @ 13:57:10
This worked for Office 365(2016), Thanks a lot, man.
Kostas Nikoloudis
Sep 08, 2017 @ 01:33:31
It made the trick! thanks a lot
Vidyadhara
Sep 08, 2017 @ 10:52:19
Excellent Thank you Lot! Its worked fabulous!
Abhi
Nov 21, 2017 @ 20:55:15
This worked. Thank you!
Mahbubur Rahman
Jan 25, 2018 @ 01:09:10
What a Solution!!
Thanks for the useful Instructions!!
John
Feb 08, 2018 @ 20:48:07
Hi there,
Did this once and it worked perfectly. Got the error message again, tried to increase the size and it looks like I'm maxed out. Is there anything else I can do?
Computer\HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\PST
(Default) REG_SZ (value not set)
MaxFileSize REG_DWORD 0xffffffff (4294967295)
MaxLargeFileSize REG_DWORD 0xffffffff (4294967295)
WarnLargeFileSize REG_DWORD 0xf3cf3cf2 (4090445042)
Lakonst2013
Feb 10, 2018 @ 10:59:57
John: The values that you have specified are wrong and abnormal. Please read and follow exactly the instructions: (For example: If you want to increase the Outlook size to 120 GB, then the DECIMAL value for the "MaxLargeFileSize" should be 122880 and the DECIMAL value at "WarnLargeFileSize" should be 116636 )
p.s. Delete permanently the "MaxFileSize" value.
PerroSabio
Mar 06, 2018 @ 02:38:14
Good afternoon, this error also appears when the Exchange server accounts are DISABLED … If it does not work for them, it may be for this reason.
Saludos desde CHILE
Josh Norris
May 26, 2018 @ 05:38:58
Thank you :) THank you Thank you :)
Rick
Jun 12, 2018 @ 02:39:10
Thank you very much! You are a lifesaver!!!!!
Rajib Paul
Jun 23, 2018 @ 20:25:52
Thank you so much…its working perfectly
Brian
Jul 10, 2018 @ 21:53:49
I love it. You have saved the day.
I hope my kids grow up to be just like you!
Saied Reza Mojahed
Jul 23, 2018 @ 07:32:27
Thanks bro!it's worked buy unfortunately I don't have access to any money transfer or E-cards so please forgive me but your solution IS BRILLIANT!Keep up my friend!
danelle
Aug 09, 2018 @ 20:13:29
Worked perfectly the first time! I had to close outlook and reopen it then voila!
Rashmi
Aug 21, 2018 @ 13:14:56
After spending the entire day, this thing worked. Thanks a lot
Pavel
Sep 27, 2018 @ 18:09:45
Outlook 2010, Windows 7
It worked!
Thanks
Humphrey
Oct 01, 2018 @ 16:05:19
Excellent fix. Worked great. Thank You for sharing!
Mark Glaeser
Oct 30, 2018 @ 15:15:10
God bless you!!!!!
Moheb
Dec 04, 2018 @ 19:16:00
This is just awesome! thanks for the detailed article, worked fine for me.