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  1. Alex
    August 30, 2019 @ 9:24 am

    The file & folder did not show up in shadow explorer. Despite it being on my desktop.


    • Lakonst2013
      August 30, 2019 @ 12:00 pm

      Alex: Make sure that you select the correct date (after the file/folder created) and you look at the correct user's folder path.


    • anne
      July 20, 2020 @ 4:43 am

      Ah. I see that I misunderstood the directions. I was navigating to the file outside of the ShadowExplorer window.But still, it's not recovering the data up to the date given.


  2. Sophie Graonic
    September 1, 2019 @ 12:34 am

    I have just deleted an important folder and have tried shadow explorer and chose the date yesterday and my file hasn't been replaced


  3. Melanie
    October 1, 2019 @ 3:14 am

    I did the shadow method. I saved the user data file to my desktop. How do I actually get it to update my google passwords? Since it IS the restore, I can't restore to previous version using it, so I'm not clear on how I will get the user data to become the current user data? Thank you


    • Lakonst2013
      October 1, 2019 @ 8:37 am

      1. Close Chrome
      2. Navigate to "C:\Users\%USERNAME%\AppData\Local\Google\Chrome\" folder.
      3. Rename the "User Data" folder to "User Data.OLD"
      4. Copy the "User Data" folder from your desktop to "C:\Users\%USERNAME%\AppData\Local\Google\Chrome\" folder.
      5. Open Chrome


  4. Jenny
    December 8, 2019 @ 8:28 pm

    When I start Chrome again, I get an error message: "Profile error occurred. Something went wrong when opening your profile. Some features may be unavailable."
    Nothing is available. No passwords, no bookmarks. No files.

    Any idea what I can do? I haven't messed with any of the files. I just exported User Data and copied it to the Chrome folder. (I renamed the previous version and still have it. I tried to use that again and works fine.)

    Actually, what I'm trying to do is to recover some files that are stored in the browser's internal memory. Can I even do it with this method or I'm trying in vain.

    Thanks in advance! :)


    • Lakonst2013
      December 9, 2019 @ 10:19 am

      The error commonly occurs when the "Local State" file (C:\Users\%Username%\AppData\Local\Google\Chrome\User Data\Local State) is corrupted. So close Chrome and delete the "Local State" file from the mentioned location and then open Chrome and see if the error has fixed.


      • Jenny
        December 9, 2019 @ 12:46 pm

        No, it didn't work. Thanks for trying to help, though. :)
        Have a nice day!


      • Harry
        March 2, 2020 @ 12:08 pm

        Hi, I had this same problem as Jenny but although deleting the Local state removed the error message, it still didn't replace the data (bookmarks/history etc) with the recovered file from last week.

        Thanks even if you can't help further, this has been by far the closest I have come to getting my data back.


  5. Elizabeth Lee
    April 30, 2020 @ 10:42 pm

    Well it seemed to work, I ran through the entire process to export the file, can see the file and the exported/reverted file of 4/24/2020. However, attempting to open the file in Word I'm getting the following error "Word found unreadable content in X.docx. Do you want to recover the contents of this document? If you trust the source click yes. Then got Word experienced an error trying to open the file. Then tried to open in Wordpad and all I got was a blank page. :(


    • Lakonst2013
      May 1, 2020 @ 9:47 am

      Have you exported the restore folder/file to another location or (better) disk? Otherwise the restored file will be corrupted…Try the procedure again and if there is another version of the file, try to restore that version.


      • Doc Doc Goose
        October 3, 2020 @ 1:00 am

        I'm experiencing the exact same situation described here. I've tried exporting to multiple locations on my C drive and to another network location, but I get the same "unreadable content" error. I've just got the one version of the file, unfortunately… Are there any other settings to tweak in shadowexplorer? or any way to debug the recovered doc?


        • Lakonst2013
          October 3, 2020 @ 9:29 am

          Unfortunately, there is no other way to get an older version of the file, if you don't see more versions in Shadow Explorer.


  6. Kay
    May 5, 2020 @ 10:53 pm

    I commented on your other post about how to turn on system protections. I went ahead and tried this even though I wasn't sure it would work and it did! Thank you so much you are a lifesaver! Accidentally deleted my account when i was trying to remove Chrome's memories of a recent account I had signed into for demonstration purposes.


  7. John
    May 9, 2020 @ 11:02 am

    I did everything step by step. I have renamed and pasted the file from desktop. After opening chrome I got an error message: "Profile error occurred. Your preferences file is corrupt or invalid. Google chrome is unable to recover your your settings."
    There is nothing in chrome. no bookmarks, passwords, history or files.
    I have even deleted the Local State file but still there is nothing.
    Is there anything I can do do? or should I do a system restore from windows?


    • Lakonst2013
      May 14, 2020 @ 10:32 am

      Have you tried to restore the file, from a older and different day/time? Otherwise the file is corrupted.


  8. Zorlonder
    May 10, 2020 @ 10:28 pm

    Hello, I'm trying to restore some video I accidentally deleted and emptied yesterday. However, the soonest date I can access is the 3rd. Do I have to wait a couple days or something to get to the 9th?


    • Lakonst2013
      May 14, 2020 @ 9:48 am

      No, there is no reason to wait, because there aren't exist more recent versions.


  9. Randa Abd Almoaeen
    October 29, 2020 @ 3:44 pm

    I got the file, exported it, but it's coruppted, why this is happening although I saved it on a different location ? it's an excel file


    • Lakonst2013
      October 30, 2020 @ 1:47 pm

      Because and the previous version is corrupted too.


  10. Danielle Miller
    November 28, 2020 @ 1:30 am

    did this with an important photoshop file that got overwritten. Looked like it worked and then opened the file and it's just a black flat rectangle…. :( so it didn't work, it corrupted and the previous version definitely wasn't corrupted


  11. Samantha
    September 24, 2021 @ 6:21 am

    I got stuck here: "Note: If you do not see a previous date, it means that File History is disabled. Keep in mind that even if you turn on File History now, the result will be the same, because File History creates snapshots of your files from the moment it is activated and then."
    There are no previous dates available. Does that mean I'm at a dead end?


    • Lakonst2013
      September 25, 2021 @ 8:49 am

      Unfortunately yes, because when file history is disabled, the system does not create previous versions of files…


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