FIX: Application not found in Mail – Control Panel item. (Solved)

This tutorial contains two different methods to resolve the "Application not found" error message in Mail settings item in Windows Control Panel. The "Application not found" error, commonly is because you have installed the wrong Office version (32/64bit), or because you have not removed properly the previous Office version, before installing the new one.

Problem in details: When you try to open the "Mail setup – Outlook" settings (Email Accounts, Profiles, Data Files) from the "Mail" shortcut in control panel, you receive the "Application not found" error and the "Mail Setup" settings doesn't open.

Application not found - Mail Control Panel

 

 

How to to fix: "Application not found" When Opening the "Mail" Setup application from Control Panel.

Note: Keep in mind that you can also launch the "Mail Setup" settings, from Outlook "Accounts" menu (options). To do that in Outlook 2010, 2013 & 2016 go to File –> Info –> Accounts & in Outlook 2003 or 2007 go to Tools –> Accounts.

Method 1. Remove and Reinstall the correct Office Version (64 or 32bit).

The first method for resolving the "The application was not found" error in the "Mail" item in Control Panel, is to remove the current MS Office version and then to reinstall the MS Office version which designed for your OS version (32-bit or 64-bit). To do that:

1. Download and run the Office Removal Tool.

* Source: https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

office removal tool

 

2. When prompted select Yes to remove all Office apps from your PC.

image

 

3. If prompted click to remove all Office installations.

image

 

4. When the uninstall process is completed, restart your PC.

5. After restart, check if you own 64-bit or a 32-bit OS. To do that, right click at "This PC" ("My Computer") icon and select Properties.
6. Verify the OS version you have (64-bit or 32-bit)

image

 

7. Then, according your OS version, download and install MS Office. *

* Important: If you have 64-bit OS then install Office 64-bit. If you own a 32-bit OS then install Office 32bit.

8. After installation, proceed and install all Office updates.
9. Finally try to open the "Mail Setup" application from Control Panel. If the problem persists, then follow the steps in method-2 below.

 

Method 2. FIX "The application was not found" in Mail App by Modifying Registry.

The second method, to resolve the "application was not found" error, in "Mail" (control Panel) item, is to correct the problem using registry.

1. Open Registry Editor. To do that:

1. Press the Windows image_thumb8_thumb + R keys to open the run command box.
2. Type: regedit and press Enter.

open registry editor

 

2. In registry Editor navigate to the following key : *

  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A0D4CD32-5D5D-4f72-BAAA-767A7AD6BAC5}\DefaultIcon

 

* Notes:

1. If you own Windows 10 64–bit you have also to set the same value at the following key:

  • HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{A0D4CD32-5D5D-4f72-BAAA-767A7AD6BAC5}\DefaultIcon

2. If you own Windows 7 OS, then you have to navigate to this key:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls

 

3.  Open the "Default" * (at the right pane) value and change its data value according your OS and Office version and then click OK. **

* Note: In Windows 7 OS your have to modify the "mlcfg32.cpl" value.

** Important: If you unfamiliar with Registry Editing, then you can launch the "MAIL Setup" application, from its source on the disk. To do that, just double click at the "MLCFG32.CPL" file from the below locations.

 

  • Office 2016 (32bit) & Windows 10 (32bit):
    C:\Program Files\Microsoft Office\root\Office16\MLCFG32.CPL
  • Office 2016 (32bit) & Windows 10 (64bit):
    C:\Program Files (x86)\Microsoft Office\root\Office16\MLCFG32.CPL
  • Office 2016 (64bit) & Windows 10 (64bit):
    C:\Program Files\Microsoft Office\root\Office16\MLCFG32.CPL

————————————————————-

  • Office 2013 (32bit) & Windows (32bit):
    C:\Program Files\Microsoft Office\Office15\MLCFG32.CPL
  • Office 2013 (32bit) & Windows (64bit):
    C:\Program Files (x86)\Microsoft Office\Office15\MLCFG32.CPL
  • Office 2013 (64bit) & Windows (64bit):
    C:\Program Files\Microsoft Office\Office15\MLCFG32.CPL

————————————————————

  • Office 2010 (32bit) & Windows (32bit):
    C:\Program Files\Microsoft Office\Office14\MLCFG32.CPL
  • Office 2010 (32bit) & Windows (64bit):
    C:\Program Files (x86)\Microsoft Office\Office14\MLCFG32.CPL
  • Office 2010 (64bit) & Windows (64bit):
    C:\Program Files\Microsoft Office\Office14\MLCFG32.CPL

————————————————————

  • Office 2007 & Windows (32bit):
    C:\Program Files\Microsoft Office\Office12\MLCFG32.CPL
  • Office 2007 & Windows (64bit):
    C:\Program Files (x86)\Microsoft Office\Office12\MLCFG32.CPL

 

mail - application not found - fix

 

 

4. Then navigate to the following key: *

  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A0D4CD32-5D5D-4f72-BAAA-767A7AD6BAC5}\shell\open\command

 

* Note: If you own Windows 7 OS, then you have to navigate to this key:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Outlook\shell\Properties\command

 

5. At the right pane modify the "Default" value, according your OS and Office version and click OK: *

* Notes:
1
. If you own Windows 10 64–bit, then you have also to modify the "Default" value at the following key:

  • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\CLSID\{A0D4CD32-5D5D-4f72-BAAA-767A7AD6BAC5}\shell\open\command

2. If you own Windows 7 64-bit OS, then you have also to modify the "Default" value to this key:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Clients\Mail\Microsoft Outlook\shell\Properties\command

 

  • Office 2016 (32-bit) & Windows (32-bit):
    "C:\Program Files\Microsoft Office\root\Client\AppVLP.exe" rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files\Microsoft Office\root\Office16\MLCFG32.CPL"

 

  • Office 2016 (32-bit) & Windows (64-bit):
    "C:\Program Files (x86)\Microsoft Office\root\Client\AppVLP.exe" rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files (x86)\Microsoft Office\root\Office16\MLCFG32.CPL"

 

  • Office 2016 (64bit) & Windows (64bit):
    "C:\Program Files\Microsoft Office\root\Client\AppVLP.exe" rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files\Microsoft Office\root\Office16\MLCFG32.CPL"

————————————————————————-

 

  • Office 2013 (32bit) & Windows (32bit):
    rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files\Microsoft Office\Office15\MLCFG32.CPL"

 

  • Office 2013 (32bit) & Windows (64bit):
    rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files (x86)\Microsoft Office\Office15\MLCFG32.CPL"

 

  • Office 2013 (64bit) & Windows (64bit):
    rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files\Microsoft Office\Office15\MLCFG32.CPL"

————————————————————————-

 

  • Office 2010 (32 0r 4bit) & Windows (32 or 64 bit):
    rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files\Microsoft Office\Office14\MLCFG32.CPL"

 

  • Office 2010 (32bit) & Windows (64bit):
    rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files (x86)\Microsoft Office\Office14\MLCFG32.CPL"

 

  • Office 2010 (64bit) & Windows (64bit):
    rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files\Microsoft Office\Office14\MLCFG32.CPL"

————————————————————————-

 

  • Office 2007 & Windows (32bit):
    rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files\Microsoft Office\Office12\MLCFG32.CPL"

 

  • Office 2007 & Windows (64bit):
    rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files (x86)\Microsoft Office\Office12\MLCFG32.CPL"

 

control panel mail - application not found - fix

 

6. Close Registry Editor.

  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A0D4CD32-5D5D-4f72-BAAA-767A7AD6BAC5}

7. From now on, you will be able to open the Mail application in the Control Panel.

* Additional TIP: If the "Mail" item (in control panel) is displayed with an incorrect name (e.g. if you have the Outlook 2007 installed and the displayed name is "Mail (Microsoft Outlook 2016)", then change the "LocalizedString" value at the following registry key:

That's all folks! Did it work for you?
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