The error "The password is incorrect. Try again" may appear after a Windows 10 update. The strange thing about this problem is that when it happens, the system does not display the password box to type the password, and the problem may even occur to users who do not have a password (the password is blank).
This article contains instructions to fix the following problem in Windows 10: After you download a Windows Update, the system prompts to restart the computer to install the update. But, after restarting the computer, the user cannot log on to Windows 10 because the system displays the error "password is incorrect", even if the user types the password correctly or even if there is no password.
How to FIX: Windows 10 Can't Login after Update – Password is Incorrect.
If you unable to login to Windows 10 after installing updates, try the methods below:
Method 1. Use the Virtual Keyboard to type your Password.
2. Click in the password box, and then click one by one the corresponding keys on the virtual keyboard to type your password.
Method 2. Perform a Full Shutdown.
2. When the computer shuts down, press the power button (to Power-On your PC), and try to login to Windows again.
Method 3. Remove the Latest Update from Windows 10 Repair Options.
2. In Repair options click Troubleshoot -> Advanced options -> Uninstall Updates
3. At the Uninstall Updates options, choose the Uninstall latest feature update.
4. When the update uninstall is completes, click Exit and Continue to Windows 10 and try to login to Windows again. *
* Note: If you still can't login, repeat the same procedure and at the 'Uninstall Updates' options choose Uninstall latest quality update.
5. After logging in to Windows, follow the steps in Method 5 below, to turn off the "Use my sign-in info to automatically setting up my device after update or restart" option.
Method 4. Login to Windows 10 using the Built-in Administrator account.
The next method, to bypass the "password incorrect" error after update in Windows, is to enable the built-in Administrator account and to login with that account to Windows.
2. In Repair options click Troubleshoot -> Advanced options -> Command Prompt.
3. At the next screen, click your Username and then type your password (if any) and click Continue. *
* Note: If you receive again that your password is incorrect, then boot your PC from a USB Windows Installation media, enter command prompt and follow the steps below to enable the Administrator account in Windows Registry.
4. In command prompt type regedit and press Enter.
5. In Registry Editor, click to highlight the HKEY_LOCAL_MACHINE key.
6. From the File menu, select Load Hive.
7. At "Load Hive" screen:
a. Locate the Windows drive (where Windows are installed on), and navigate to the folder: Windows\System32\config
b. Explore the contents of the config folder, select the SAM file and click Open.
8. Then type a new Key Name: (e.g. "Repair") and press OK.
9. Now navigate to the following key (from the left side):
10. Double click at F value on the right.
11. Press the Down Arrow key and navigate to the line 0038.
12. Press once the Delete key once to delete the number 11
13. Then type 10 and click OK.
14. Now click to highlight (select) the New Key you created before under the HKEY_LOCAL_MACHINE (e.g. the "Repair" key in this example)…
…and from the File menu click Unload Hive and then…
…click Yes to confirm.
15. Close the Registry Editor & the Command Prompt windows.
16. Click Exit and continue to Windows 10.
17. At Login screen, click at the Administrator Account to login.
18. Apply the steps in Method 5 below.
19. Sign-out from the Administrator account, and sign-in to your account. *
* Note: If you login to your PC with an MS Account, and you still not be able to login to your PC (with the MS account), apply the following steps:
1. Create a new local account with administrative privileges.
2. Sign-in with the new account.
3. Transfer all your files and settings from the MS account to the new one.
20. Disable the Administrator account, by giving this command in Command Prompt (Admin):
- net user administrator /active:no
Method 5. Disable the option "Use Sign-in info to automatically setting up device after update". *
* Note: The following instructions only work if you can log on to Windows using another user account or after you activate the administrator account as instructed in the method above.
2. At Sign-in options, toggle to OFF the "Use my sign-in info to automatically setting up my device after update or restart" option.
That's all folks! Did it work for you?
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