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  1. Kathryn J Mackey
    September 24, 2020 @ 5:06 am

    I so wish I had of found this page much over a week ago. My husband had a windows update and it took him to log in, every time we entered a password we thought would work didn't, we tried reset password and it blocked that, ect. Everything I tried to get into his computer has gotten me to the point that almost feels like a point of no return. The hard drive does not recognize the C: prompt and in diskpart the main partition says disk 0 has 465 gb volume is raw. I've tried to put in the partition's but when I try to format fs=ntfs quick I get a parameter error. I have tried everything I can think of, or what I've googled and applied. I go to sleep and dream about it then wake up and can't fall back to sleep, I wish I could charge ms for a new computer and pain and suffering. I just don't have the money to have someone come in and repair it, if they can. I have tried to stop the update to my computer, but widows 10 only lets me put off the update. I sure hope people run across your article before what happen to us happens to anyone else and I will be sure to share it on my facebook in case someone I know is going through the same thing.


  2. Mergatroid
    December 15, 2020 @ 10:35 pm

    This did not work. I edited the registry to access the Admin account as recommended. I found an error in your instructions: "HKEY_LOCAL_MACHINE\Offline\SAM\Domains\Account\Users\000001F4" (there is no "offline", and in the path shown in your picture of the registry there is also no "offline".

    So I used the path in the picture, and it worked to enable the admin account, but when I told the system not to use sign in info automatically, then logged out and tried to sign in with the normal account, it still tried to use the microsoft account and tells me that the password is wrong. I rebooted and tried again, same result.

    I don't need to tell you how frustrating it is to get locked out of a computer just because you performed an update. I wish I could sue Microsoft for all the lost time.


    • Mergatroid
      December 15, 2020 @ 11:04 pm

      FYI people, uninstalling the feature update wouldn't work either. First it asks for a password and says the password is wrong again. So I select the Admin account we just enabled and it says "we ran into a problem and won't be able to uninstall the latest feature update of Windows. Try resetting your PC instead".
      So, Microsoft is basically telling me to lose all the installed software because they don't know what they're doing.
      Over the years I have learned to never entrust Microsoft software for anything important. Now I see they can actually lock me out of my own PC. (I am not actually the owner, I am doing a repair for a client and thought I would be nice and do the feature update for him, and it this what I get as a reward).

      This never happens with local accounts, and I will always advise people not to use Microsoft accounts on their PCs for exactly reasons like this. They cause all sorts of problems, and the worst thing is people have a habit of not writing down their microsoft account passwords which will make it impossible to ever log into their account again. I can't even change it to a local account because it will still need that password.
      Now I have to contact the client, explain to the I F'ed up their computer (gee, sorry) and would they possible know what their microsoft account password is? No, well lets just jump through some more hoobs that may or may not work and see if we can change the password on your microsoft account…oh, what's that? You no longer own that email account? Well, it's complete re-installation time.

      Sorry for the rant people but you all know how frustrating Microsoft can be.


    • Lakonst2013
      December 16, 2020 @ 10:04 am

      Thanks for the info. You 're right. The article corrected.
      For your situation: Create a new LOCAL Account and transfer all the files from the MS Account to the new one.


  3. Karl
    February 18, 2021 @ 12:21 pm

    Many thanks, section 4 worked. Thank goodness you are here, Microsoft are no help.


  4. Audrey
    February 21, 2021 @ 1:47 am

    Thank you for this!


  5. Ray
    March 21, 2021 @ 3:37 am

    Trouble is that all methods assume you are able to use your password. If i could do that I wouldnt need to fix anything. Since its latest updates Win10 HAS LOCKED ME OUT OF MY OWN COMPUTER!!!!!!
    I have reset the password using their system but it wont recognise anything. Personally I think microsofts Win10 is in breach of nz law as it relates to consumer protection in that it is clearly not fit for purpose


    • Lakonst2013
      March 22, 2021 @ 10:21 am

      Hello Ray. I 've tried Method 4 twice and in repair mode the password works. But, if you receive the same error, boot your PC from a USB Installation media to enable the Admin account.


  6. john
    September 22, 2021 @ 9:35 pm

    lol I cannot get into the laptop and your solution is to disable automatic signin?


    • Lakonst2013
      September 23, 2021 @ 3:51 pm

      Sorry for the confusion. Method-5 is written for cases where you can sign-in to Windows using another account or after enabling the Administrator account as in Method-4 instructed.


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