Skip to content


  1. Nathalie
    August 23, 2015 @ 8:37 pm

    thank you for pointing to this utility tool!
    Mine came up with a different issue:
    Intel PROSet/WirelessSoftware for Bluetooth technology for Windows 8.1 64-bit (JP)
    Intel PROSet/Wireless Software & Drivers Windows 8.1 64-bit

    Problem is when I go to install, they both fail…mid way it tells me it can't install the Intel Bluetooth Service (ibtsiva.exe) file because I may not have sufficient privileges although I am admin on my own computer and no one else uses it…

    I'm assuming this is why I may be having problems with the entire laptop crashing when I am playing my MMORPG…plus I get a lot of lag, which I thought was maybe my graphics card…but someone was telling me it could be connection as there is no pattern to the crashing, it seems random.

    Would so appreciate your help…


    • lakonst2012
      August 25, 2015 @ 12:03 pm

      Nathalie: Run the Intel® Driver Update Utility as Administrator.


  2. Nathalie
    August 26, 2015 @ 3:32 am

    I double checked my account (workgroup) and I already am Administrator


    • lakonst2012
      August 26, 2015 @ 11:14 am

      Nathalie: Ηave you tried to right-click at "Intel® Driver Update Utility" and select "Run as Administrator"?


  3. Nathalie
    August 26, 2015 @ 4:08 am

    things I've tried:
    – I turned off my firewall (Kaspersky), tried redownloading and installing
    – added ibtsiva.exe as an exception file in Kaspersky
    – tried repair, change with the utility
    – I ended up removing the USB xHCI USB Host Controller file from the Device Manager hoping it would re-install
    …still fail install for both files

    is there something that may be conflicting with windows (8.1, awaiting 10)
    I have a Dell Inspiron 7720, Intel i7-3630QM (if it helps…)


  4. Nathalie
    August 28, 2015 @ 7:55 am

    gave that a go and it didn't work…
    I decided to try it with the 2 Intel .exe files in the download file folder, and re-ran the utility with the scan, still faile

    I tried "change" and installing "entire" features on USB (not sure what UART is)
    I tried "repair" and that's when the not sufficient privileges window comes up


  5. Nathalie
    August 29, 2015 @ 9:37 pm

    I uninstalled the Intel PROSet/WirelessSoftware, yet under program files the ibtsiva.exe is there. I clicked on properties, and adminitrator has full control except "special permissions" and I'm unable to check the box as it's grayed out…could this be the issue?


  6. Nathalie
    August 30, 2015 @ 12:59 am

    installed windows 10 today as it was available. same issue…


  7. Nathalie
    September 3, 2015 @ 4:49 am

    I paid a programmer to diagnose my laptop. I had no issues with my drivers, and he indicated it's very possible the Intel driver in question is not compatible with Windows 8.1 or 10. Contacting the computer's manufacturer is the best way to find out about the compatible drivers.


    • Nathalie
      September 3, 2015 @ 4:52 am

      also, he said this kind of USB bluetooth driver doesn't look necessary, as there currently may be no devices at the moment which require a USB bluetooth driver…again, best to check with the respective computer's manufacturer as they know the components the machine needs.


      • lakonst2012
        September 3, 2015 @ 12:33 pm

        @Nathalie: Finally, the problem is fixed?


  8. Tori
    May 12, 2016 @ 6:06 am

    Thanks for the great info dog I owe you biigytg.


  9. JR
    January 15, 2024 @ 5:47 pm



Leave a Reply

Your email address will not be published. Required fields are marked *