Start Menu or Cortana Not Working in Windows 10 (Solved)

"Critical Error *  Start Menu and Cortana aren't working": In several Windows 10 computers, suddenly and more often after a Windows update, the Start menu button or Cortana is not working or freezes.  This tutorial contains fixes to sort out Start menu or Cortana not working or freezing problems. Keep in mind that the best method to resolve such problems, is to restore your computer to an earlier working state or to uninstall the latest updates installed to your computer.


Start menu Cortana not working


How to fix Start Menu or Cortana NOT Working issues in Windows 10.

Important: Before you continue to  fix the not working issue(s) of  Start Menu or Cortana, navigate to Settings > Update & Security > Check and install all available updates.


Method 1. Run the automated Start Menu Troubleshooter.

1. Download and run the Start menu troubleshooter.

2. Restart your device.


Method 2. Rebuild the index to fix the Start Menu and Cortana issues on Windows 10.

1. Navigate to Windows Control Panel and click Indexing Options. *

* (If you don't see the Indexing options, set the View (View by) to Small icons)

2. At Indexing Options click Modify.



3. Uncheck Offline Files* and press OK.

* Optional uncheck and the Internet Explorer History checkbox.



4. Then click Advanced.



5. At Troubleshooting section, click the Rebuild button.



6. Press OK to rebuild the Index.



7. Wait until the index rebuilding is completed and then restart your computer.


Method 3. Restore your computer to a previous working state, to fix the Start Menu and Cortana issues on Windows 10.

1. Right click on the Windows flag on bottom left corner and choose Run,

2. Type rstrui & click OK.

3. Click Next at the first screen.

3. Choose an earlier date that your computer is working and click Next to start the restore  process.


Method 4. Re-register Apps from PowerShell to resolve the Start Menu and Cortana problems on Windows 10.

1. Go to Settings > Update & Security.

2. Select For Developers at the left pane.

3. Place a dot at Developer mode and click then ask Yes at the popup window.


4. Close Update & Security settings.

5. At Cortana's search box, type powershell

6. Right click on Windows PowerShell result and select Run as administrator.



7. Type (copy & paste) the following command & press Enter:

  • Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

8. Wait for the command to run and ignore errors in red letters.

9. Check if your issue is fixed.


Method 5. Create a new User Account to sort out Start Menu & Cortana issues on Windows 10.

1. Open Settings > Accounts.

2. Select Family & other users on the left and click Add someone else on this PC.



3.  At "How will this person sign in" screen, click "I don't have this person's sign-in information".

4. At "Let's create your account" screen, click at "Add a user without a Microsoft account".

5. Type a username (& password if you want) & click Next.

6. Then click at the new user and select the Change account type button.

7. Set the new user as Administrator & hit OK.

8. Sign-out and sign-in with the new user.

9. Check if the Start menu and Cortana is working now. If yes, then transfer your files and settings to the new user account.


Method 6. Perform a Windows 10 Repair to to fix Windows 10 Start Menu and Cortana Not Working issues.

If you still face problems with Start Menu & Cortana, then perform a repair of your Windows 10 installation by using the instructions mentioned in this article:


That’s all folks! Did it work for you?

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