Outlook Automatic Send Receive not Working (Solved)

This tutorial contains instructions to resolve the "Outlook Automatic Send/Receive not Working" issue: Messages are not automatically downloaded (received) at Outlook startup and Outlook doesn't send and receive emails in the specified schedule period. The issue may occur in the Outlook 2007, 2010, 2013 or 2016. 

If you start Outlook and the program does not automatically perform a send-receive operation, unless you do a manual send/receive and Outlook doesn't check for new emails using the frequency setting in "Send/Receive Groups" –> "Define Send/Receive Groups", then read this tutorial to resolve the problem.

How to fix: Auto Send Receive not Working in Outlook 2016, 2013, 2010 or 2007

Method 1. Modify Send/Receive Settings.

1. From Outlook 2010, 2013 or 2016 main menu,* click the "SEND / RECEIVE" tab and then expand Send/Receive Groups.

* In Outlook 2007 go to: Tools –> Send/Receive –> Send/Receive Settings.

2. Uncheck the "Disabled Scheduled Send/Receive" option.


Outlook Automatic Send Receive not Working


3. Restart Outlook and check if Outlook performs the automatic "Send/Receive" operation at startup or when using the program. If not, then continue to next step.

4. From Outlook 2010, 2013 or 2016 main menu, go to File –> Options. *

* In Outlook 2007 go to: Tools –> Send/Receive Settings –> Define Send/Receive Groups. Then continue to step-6

5. Click Advanced on the left and under the Send Receive section, click the Send/Receive button.

Messages are not automatically downloaded at Outlook startup


6. Click New.
7. Type a name for the new group (e.g. "My Group") and click OK.

E-mail messages are not automatically sent or received fix


8. At "Send/Receive Settings" check the "Include the selected account in this group" and click OK. *

* Note: If you 're using more than one emails accounts, then perform the same action to all the listed accounts.

schedule outlook send receive


9. Then  highlight the new group (e.g. "My Group") and make sure that the "Include this group in send/receive" checkbox is selected and additionally ( if you want) specify how often you want Outlook to auto Send/Receive messages (e.g. Schedule an automatic send/receive every 30 minutes) .
10. Then highlight the "All Accounts" group and click Remove. *

* Note: If you cannot remove the 'All Accounts' group then uncheck the "Include this group in send/receive" checkbox below.

outlook automatic send receive fix


11. Close "Send/Receive Groups" window and restart Outlook.


Method 2. Repair Microsoft Office.

1. Navigate to Programs and Features. To do that:

1. Press simultaneously the Windows image + R keys to open the run command box.
2. Type: appwiz.cpl and click OK.

programs and features

2. In Programs and Features, select the Microsoft Office product that installed on your system and click Change.

office repair


3. Finally click Repair and follow the rest steps to repair Microsoft Office. *

* Notice: If after clicking Repair, you receive the "How would you like to repair your Office Programs" screen, select the Quick Repair option, which checks and replaces the missing or corrupted files. If after the "Quick Repair", the problems doesn't fixed, then choose the Online Repair option to reinstall your Office product. (requires an Internet connection).

Repair Office


That’s all folks! Did it work for you?
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