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15 Comments

  1. DR CLEMENT
    August 22, 2014 @ 5:32 am

    Yes but it is a temporary measure for it keeps coming back no matter what advices I follow on the web pages to remove it. Apart from the listed software you have given above I have added Kaspersky TDSS Killer all to no avail. I have even found out that it can even change my start settings for as soon as I start my computer, the web page: ib.adnxs.com starts. My PoPup blocker on AOL get changed and that on IE 8 have no effect on it even though the POPup Blocker settings are set at High. I have also gone into my Registry and removed any traces of this malware, but yet still it bothers and wastes a lot of my time for I continuously have to waste time to try to get rid of it. Thanks.

    Reply

  2. j. smith
    November 4, 2014 @ 7:53 pm

    I followed the instructions step by stop to the letter. First time I opened a email in AOL … popped right back up. I think I might have to get a new computer to get rid of this crap.

    Reply

    • lakonst2012
      November 5, 2014 @ 1:44 pm

      Hello j.smith. Please try this: 1. Run RogueKiller again and select and remove all items found in both "registry" & "Web Browsers" tabs. 2. Run again "AdwCleaner" and tell me the results.

      Reply

  3. Jerry Croy
    November 10, 2014 @ 9:15 am

    I used this method several times, but still got the pop-ups. I performed this method one last time; but this time added one more step. I installed and ran Spybot Search and Destroy. (Free download). Finally, success.

    Reply

  4. Helen Megan
    November 24, 2014 @ 9:13 am

    I have it now. It seems to be confined to AOL. Norton full system scan emoved it a couple of times but it kept coming back and now Norton does not remove it and Norton Power Eraser does not even see it. I like the Spybot idea but are we sure it is not another virus itself?

    Reply

  5. warren505
    December 9, 2014 @ 5:13 am

    Hi
    this does not remove for very long from aol browser.
    it keeps poping up with a Blank page then open another tab an on and on untill you have lots of blank tabs open.
    it seem to happen when you are trying to write emails
    i have a screen shot od what yo get
    how do i post that?

    Reply

    • lakonst2012
      December 10, 2014 @ 12:06 pm

      @warren505: Download & Save ComboFix to your desktop from here. Disable your AV software & run ComboFix. Follow its prompts to clean your computer. Then check if the hijacking has removed.
      When done, press Win + R keys and at the run box type "Combofix /Uninstall" (without quotes) to remove ComboFix files.

      Reply

      • Sam
        December 27, 2014 @ 7:51 pm

        What advise did AOL techs give you? I have the same problem as your screen shot and recall I am probably paying a monthly charge for using AOL desktop software. AOL does work fine on my Firefox but does not seem to have all the features that the stand alone AOL desktop has.

        Reply

  6. warren505
    December 9, 2014 @ 5:25 am

    hi
    i put a screen shot of this problem on a tumblr page
    here is the link (deleted)
    anybody go any new ideas?
    thanks

    Reply

  7. patrick
    December 18, 2014 @ 8:00 am

    I have the same problem, ONLY on the AOL system accessed through AOL desktop, and then only when my AOL mail is open.
    Seems to me this is AOL's deficiency and they should find a fix.
    Thanks.

    Reply

  8. B. Edwards
    December 23, 2014 @ 6:33 pm

    I have had problems with adnxs off and on for a couple of months. Getting out of AOL seems to be a common problem. After reading removal procedures/tips from other websites, it seems to be common that users try 2 or 3 removal programs before getting rid of adnxs. AND it still comes back on AOL. Now I do my AOL mail out of another browser and that seems to be the best solution of all.

    Reply

  9. Schwa
    January 7, 2015 @ 10:50 pm

    Tried to fix a Win7 computer that had this. I tried about a half dozen spyware removal programs, ADWcleaner, RogueKiller, SpyHunter, MSSecurity Essentials, SpybotSerach&Destroy, and Adaware. They found all sorts of crap, but did not do anything to ib.adnxs.

    Another site said the way to remove it from AOL, is to run AOL application , which is a rebranded version of IE, and do a reset of the browser. Prob in Tools, advanced->reset browser. I know, just that simple.

    One caveat, this will remove tool bars, and your bookmark bar, so make a note of those settings so u can restore that.

    Reply

  10. Keith
    January 9, 2015 @ 12:08 am

    Specifically regarding Patrick's comment. I had the same problem with AOL. I seem to have resolved it by uninstalling all components of AOL 9.7, running Tune-up Utilities 1 Click Maintenance, and then going to AOL and downloading and installing AOL 9.7 again. After that, I've had no problems.

    Reply

    • Jeff
      January 9, 2015 @ 11:50 pm

      Keith, What is Tune-up Utilities 1?

      Reply

  11. Patti
    January 13, 2015 @ 1:49 am

    Yes Keith, what is Tune-up Utilities 1 please? I am having the same problem with
    AOL and can't seem to get rid of this nasty thing.

    Reply

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